Are you managing a team of people, selling a product, or providing a service, you deal with complaints, and those complaints can take many forms? Depending on the severity of your complaint, they can require detailed investigation and tracking. In those instances, you cross the line from standard complaint management into full-blown case management. Why [...]
Gaining and retaining customers is a big challenge for many business organizations, and without complete visibility into your customer journey, preferences, needs, and desires, you are falling behind your competitors. But now, there’s no need for customer support professionals to worry, however. Averiware Customer self-service management was created to solve this big problem. How a [...]
Field service teams can serve as the lifeblood for wholesale distributors, repair service companies, software firms, and other professional services that require skilled experts to perform a particular task on-site. Deploying field teams with speed, efficiency, and accuracy is essential for providing top-notch service that keeps customers coming back. Technicians, distributors, and other key employees [...]
