Your case and issue tracking concerns are a thing of the past. You can now stay on top of cases and issues in real time so they do not stay open longer than necessary. Problems are addressed quickly, and customers are notified promptly. Field service team members can also access real-time information and update the status.
Not all case and issue tracking solutions fit every organization. With Averiware, all your customer interactions are in a single, dynamic interface with features that include pre-defined ticket responses and full customer history.
Averiware is closed-loop tool, you can follow up and fix a problem for one client, and in the process understand why the issue arose. This helps you address the issue before it becomes a recurring problem. The software enables you to understand the root cause and resolve it in a timely manner. Lower support costs, and increased productivity and customer satisfaction are now within reach: get off email and spreadsheets and save hours every day.
- Case and issue management
- Complaint classification
- Corrective actions
- Customer complaint tracking
- Forms management
- Issue tracking
- Alerts/escalation
- Appointment management
- Call center management
- Performance metrics
- Automated routing
- Asset management
- Reporting/analytics
- Service Level Agreement (SLA)
- Ticket management
- Contract management
- Incident management
- Knowledge management
- Service catalog
- Service reporting
- Track Cases & Issues by customer and type
- Update the real-time status to customer and Field Service team
- Schedule preventive maintenance service calls
- Review and track service history
- Self-service portal
- Manage technician workload and productivity
- View equipment at location
- Routing
- Mobile app for real-time information from anywhere